Personal data protection policy

Pursuant to the Regulation of the EP and Council of the EU 2016/679 General Data Protection Regulation (hereinafter referred to as “GDPR”) and Act no. 18/2018 Coll. on the protection of personal data (hereinafter referred to as “the Act”)

Operator

The operator is: RELAX PROPERTIES, s.r.o. , ID number: 53784961, VAT number: 2121506464, registered office: Na vyhlídke 5, 900 31 Stupava, registered in the commercial register maintained by the Bratislava I District Court, section Sro, file: 152886/B.

The contact details of the operator are: Relax Properties, s.r.o., address: Na vyhlídke 5, 900 31 Stupava, e-mail: [email protected], phone number: +421 911 819 152.

The operator has not appointed a personal data protection officer.

The scope and purpose of processing the personal data of the person concerned by the operator

conclusion of Purchase Agreement, Lease Agreement, Representation Agreement, Real Estate Reservation Agreement, Agreement on Provision of Cooperation in the Purchase of Real Estate (Mediation Agreement), Power of Attorney, Agreement on Deposit, Drafting of Handover Protocol, Proposal for Deposit, Information, Instruction and Consent of the Consumer at contracts concluded at a distance or a contract concluded outside the operating premises, in particular the preparation of the conclusion of the relevant contract or other of the listed documents, recording of the contract and related documents, including all their changes in the operator’s internal system, fulfillment of the subject of the contract and control of its fulfillment by the person concerned, processing of complaints and complaints, recovery of claims arising in connection with non-fulfillment of the contract – the legal basis for processing personal data for this purpose is the provision of Art. 6 paragraph 1 letter b) regulations, i.e. performance of the relevant contract,

preparation of the Inspection Record – the legal basis for the processing of your personal data for this purpose is the provision of Art. 6 paragraph 1 letter f) regulations, i. e. our legitimate interest. Our legitimate interest in this case is the proper and undisturbed performance of our business activity, which we would not be able to carry out if you, regarding the sale or communicating with the interested party without our participation, despite the fact that the interested party was introduced to you by our company,

processing of personal data for the purpose of advertising through internet real estate portals in real estate CRM software, i.e. offer of real estate for the purpose of selling it, or lease to a third party, while in the relevant real estate CRM software, the personal data of the person concerned as the owner of the real estate are also listed for the individual properties for the sake of easier identification for the operator, which, however, are not visible to third parties – the legal basis for processing personal data for this purpose is the provision of Art. . 6 paragraph 1 letter b) regulations, i.e. performance of the relevant contract,

bookkeeping and preparation of accounting documents, especially management and invoicing of services provided on the basis of contracts, processing of accounting, tax documents and invoices – the legal basis for processing personal data for this purpose is the provision of Art. 6 paragraph 1 letter c) regulations, i.e. fulfillment of obligations according to special regulations, especially Act no. 431/2002 Coll. on accounting, as amended, Act no. 222/2004 Coll. on value added tax, as amended,

mail records and registry management, i.e. registration and management of postal shipments, mail delivered and sent from and to electronic mailboxes and registration and archiving of contracts, accounting, tax and related documents in the operator’s internal systems – the legal basis for processing your personal data for this purpose is the provision of Art. 6 paragraph 1 letter c) regulations, i. e. fulfillment of our legal obligation according to special regulations, in particular according to the Accounting Act and Act no. 395/2002 Coll. on archives and registries and on amendments to certain laws,

advertising and marketing of the operator’s services and products, especially sending information newsletters about our offers, products and services and the current offer of real estate, etc. – the legal basis for processing personal data for this purpose is the provision of Art. 6 paragraph 1 letter a) of the regulation, i.e. consent of the person concerned. Also sending news, informative articles from the real estate environment.

Furthermore, data collection and data processing for marketing and marketing campaign purposes from: Google Analytics, Google Search Console, YouTube, Facebook, Instagram and Facebook Pixels. The data will only be used for our marketing purposes.

How long we keep your data

We will keep your personal data for the time necessary to fulfill the defined purposes of personal data processing, but for a maximum period of 10 years from their provision. We store invoices as well as other tax and accounting documents in accordance with the relevant legal regulations for a period of 10 years from the year to which they relate. Personal data processed for advertising and marketing purposes

we keep for 10 years from their provision. After this period, your personal data will be deleted. If you object to the processing of your personal data for direct marketing of our services and products, we will stop storing and processing your personal data for this purpose. In this case, please notify us by e-mail: [email protected]

Who we share your data with

All your personal data will be stored in our internal systems and will only be provided by us to the necessary cooperating entities (intermediaries), which are mainly those interested in selling/buying/renting real estate, auditors, legal advisors, notaries, real estate appraisers and appraisers, tax, accounting and financial intermediaries, real estate brokers, banks, insurance companies, persons performing advertising and marketing activities for the operator, for the purpose of advertising and also operators of internet real estate portals in real estate CRM software, to the extent that is absolutely necessary for the performance of their work or rights, and which, at the same time, in relation to the information provided or made available, will have, to the extent and under the conditions agreed in the written contract we conclude with them or established by generally binding legal regulations, the obligation to maintain confidentiality about such information.

What rights do you have over your data?

As a data subject, according to the General Data Protection Regulation (GDPR), you have the right to request access to your personal data (under the terms of Article 15 GDPR); the right to correct or delete personal data (under the conditions of Article 16 or Article 17 GDPR); the right to limit the processing of personal data (under the terms of Article 18 GDPR); the right to object to the processing (under the terms of Article 21 GDPR), especially against the processing of personal data based on our legitimate interest; the right to data portability (under the terms of Article 20 GDPR); the right to withdraw consent to the processing of personal data at any time. You also have the right to file a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.

⭐⭐⭐⭐⭐

Hereby I would like to thank and recommend Mr. Dvorak and his lady to everyone who wants to buy a property abroad,for the absolutely professional mediation of the purchase of the apartment in Bulgaria,everything according to my wishes and most importantly everything is as Mr. Dvorak says,one does not have to worry about anything at all,once again thank you very much😀🙏🏝️🏖️👍

Renata Jukovič — 5 months ago

I am delighted to be able to write this review on our smooth purchase of an apartment in Bulgaria with the real estate company Relax Properties s.r.o. The sale went smoothly and was accompanied by good and transparent communication. From the beginning to the end of the sales process the real estate company provided us with great service. Their team was always very helpful and friendly, both in personal meetings and in electronic communication. The communication was kept up to date and no information was withheld from us, giving us confidence and trust in the whole process. The sale of the apartment was handled with precision and professionalism. All necessary documents were submitted on time and without unnecessary delays. The transparency and detailed explanations made the sales process very clear to us and we were not subjected to any confusion. The real estate team was well informed about the legal aspects involved in the sale of the property and was able to answer all our questions. Their expertise and ability to explain all the details to us in our language was a great asset to the whole process. Overall, we are very happy with our purchase of an apartment with this real estate company. The sale went off without a hitch and the team was always available to provide information. We recommend this real estate company for their quality service, professionalism and transparency when selling property abroad.

Roman Vimr — a month ago

Great cooperation, everything went smoothly and without problems. There was no need to go anywhere and spend hours at the offices, everything was done electronically. I can highly recommend this company, congratulations and thank you for your cooperation.

Michal Richter — 4 months ago

I would like to thank you very much for your helpfulness, friendliness, excellent communication and I can only recommend Relax Properties s.r.o, especially Mr. Dvorak, with whom I communicated especially when buying an apartment in Bulgaria. Everything we agreed on was fulfilled, he was always very helpful, the response to questions was almost immediate. If you are hesitant about buying an apartment, I definitely highly recommend this company.

Andrea Sebestova — 8 months ago

In September 22 I decided to buy an apartment in Bulgaria by the sea. Even after buying the apartment, Mr. Dvorak was willing to help me with other "details".

Michal Michal — a year ago

I definitely recommend the real estate agency. Very professional work and friendliness of Mr. Ales Dvorak is a guarantee of satisfaction in the implementation of the purchase of real estate. All steps and information are given clearly and understandably. In short, "GREAT".

Monika Jarošová — a year ago

Maximum satisfaction, advice even after buying a property abroad

Marek Lautier — 3 months ago

I very much appreciate the work of Mr. Ales Dvorak, who has been with us from the first idea of buying an apartment in Bulgaria. He listened carefully to our requirements, what we wanted from the property and chose the offers suitable for us. He answered all the questions we had, a personal and helpful approach of a man who does his job well and likes to do it. Thank you and we are respectfully Mirka Barvínková and Jan Bednář

Mirka Barvínková — 2 years ago